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Very fast! Excellent!
The transaction was quick. Everything worked thanks!
My trade got stalled, 19518e95XXX..
ADMIN EDIT: We have refunded you as you have instructed us. We have added a little extra for the delay. Next time, please use an email address, so we can contact you faster.
TRADE HAS BEEN STUCK FOR OVER 3 DAYS. PLZ FIX.
ADMIN EDIT: We have completed your transaction.
XXX sent. Funds not received on this end though.
Happy the site is back up. Was down for a little while it seems.
ADMIN EDIT: we are back online, and we have completed your transaction.
XMR sent 7 hours ago and the transaction is complete (no longer pending). BTC never arrived!
ADMIN EDIT: Can you send us the transaction id?
I use a Monero GUI wallet and I’m sorry I’m not exactly sure what you mean by rescan the wallet
ADMIN EDIT: We have contacted you by email with all the details. Please check the spam folder.
Trade id 9082xxxxx
xxx is at 5 confirmations but no xxx
ADMIN EDIT: From our side it looks sent. Can you double check?
IDK how but my computer did not save the transaction ID and my web browser deleted the URL. All I have is proof of the account I sent the original BTC to and the Monero wallet account
xxx sent from xxx
Is there anything you can do with this info thanks
ADMIN EDIT: We have found the transaction, and from our side it looks processed. Are you sure the money didn't arrive?
Please refund 47c596xxx. Funds not sent and payment invoice expired. Thanks for the service.
ADMIN EDIT: The money was sent from our side, are you sure?
i did exchange for 0.002 xxx , not received anything !
ADMIN EDIT: can you send us the transaction id?
Never received the transfer from xxx to xxx wallet. Unsure what to do next
ADMIN EDIT: Send us the trade id please.
Can you please check on trade b783xxxxx
Funds have been sent awhile ago now, still nothing has been received. Thank you for offering this service. Doin the work of GOD
ADMIN EDIT: It has been sent.
Deposited xxx. Please can you check and finally transfer xx. Thank you.
ADMIN EDIT: It has been sent, please check.
Funds have been sent (block chain confirmed too) on this end, but nothing received as of yet.
ADMIN EDIT: can you send us the exact transaction id, proving that you send us the funds?
With regards to trade 8569d052-...
I sent the coin and it now has 10 confirmations.
ADMIN EDIT: We were unable to pay the invoice. There were no node hints in the invoice. You probably didn't have enough inbound capacity. We have refunded. Please contact us if you have trouble with the refund.
hello, can you please check whats going on with trade de4d5? btc was send but xxx was not received yet despite several xXX confirmations thx a lot and thx for providing this service :)
ADMIN EDIT: It was sent. Thank you for waiting. If you like our service, please recommend us to your friends.
not confirm! check plz
ADMIN EDIT: Please tell us what wallet or service you use. We are unable to pay invoices to that Lightning node because they keep closing our channels and they don't have many peers. Otherwise, in the future, we will blacklist invoices for that node. We have refunded.
Hello, are there some troubles with my order? id 3a9XXX
ADMIN EDIT: It was confirmed. Please double check and let us know if you still have problems.
Hmm, trade ID 969XXXX didn't seem to go through. I think its because my app didn't send the correct/exact amount, can you confirm?
ADMIN EDIT: It looks confirmed from our side. We sent the money. Are you sure it's not right?
My exchange 20bfXX says it is stuck. Please refund me.
ADMIN EDIT: You have been refunded. We tried paying the invoice, but it was expired. Next time set a larger time for the invoice to expire.
The trade is stuck id: 770989XXXI
ADMIN EDIT: We don't have enough capacity to that lightning node. We actually opened a channel towards them and they closed it. What app or wallet are you using? Can you contact the node and ask them why are the closing their channels? We have refunded the transaction.
??? trade c061bcXXX.... scam?
ADMIN EDIT: Are you sure? It looks like we sent you the money. Leave us your email and we can send the transaction id.
Hey, trade id b6a95f14f9e8 (last bracket) seems to be stuck. Dunno if i did something wrong.
ADMIN EDIT: Are you sure, please check your wallet again. It looks like it was sent from our side.
bitcoin has got 4 confirmations but trade af21dXXXXXX has still not been processed.
ADMIN EDIT: You didn't send the full amount of bitcoin, you slightly underpaid by 0.000000098 BTC so the trade wasn't executed automatically by the engine. We investigated the issue and would have paid manually but the BOLT11 invoice expired. Please leave us an address to refund.
Trade 57177d5 got stuck... IDK if I am doing anything wrong or is just that you have no funds. I'll wait some time.
ADMIN EDIT: Can you double check? It looks like it was processed from our side.
The payment for trade bc2e5 is stuck, you say " we don't have enough funds or because you were unable to receive the payment."
ADMIN EDIT: The receiving invoice didn't have an amount, so it failed, but we fixed the error.
How many Monero confirmations are required for trade to initiate? Trade 1118xxx..
ADMIN EDIT: You don't have enough inbound capacity for the invoice to settle. You only have one channel, and it's probably exhausted. We have refunded.
simple ,good and trusted service .all in one .
whats going on with my swap 6f5c (last bracket)? funds were send and are confirmed but no XXX funds are received. swap also isn't listed on the main page but was automatically accepted..
maybe the funds didnt arrive in time but that wasn't my fault, the btc ecosystem was really overloaded yesterday and despite huge fees I had to wait almost a day for the transaction to go throu.. so, can you please check what's going on?
ADMIN: It looks like it has confirmed. Can you double check?
502 Bad Gateway
after clicking on accept trade
ADMIN EDIT: Can you let us know what pair gives this error? You can also retry the transaction, the backend might be timing out.
This is a very good service, recommend.
Having issues with this trade 78c6XXX
Funds have been sent, but status is not updating and money has not been receieved.
ADMIN EDIT: You didn't send the money in time. Next time, please send as fast as possible
My trade c325XXX is stuck, can you refund to YYY please.
ADMIN EDIT: We have sent you the money back.
My trade c4bXXX seems stuck, can you take a look?
ADMIN EDIT: Resolved.
Hi, my current trade seems to be stuck. Maybe it just needs more time, but would be very nice if you could check it: 47bdXXXX otherwise a great service, keep it up! It's the first time i ran into an issue.
ADMIN EDIT: We have solved it, the funds have been sent.
Hello ! Trade 43cXXX seems stucked.
ADMIN EDIT: It has been solved.
Updates didn't change once sent so thought my swap might have messsed up.
Always been reliable and went through, just be patient.
please investigate not sending
ADMIN EDIT: It has been solved.
Trade 727f3XXX seems to have failed? I successfully sent the XXX, but it does not seem to be recognised. ADMIN EDIT: The issue has been resolved.
Hello! a02fXXXX.. seems stuck.
ADMIN EDIT: The issue has been resolved.
Hello my trade seems stuck. Normally you send XXX after XXX confs but it's now been XXX confs and still no xmr has showed up for the trade: 7fc25xxx-...
ADMIN EDIT: The issue has been resolved. Please contact us again if you have any more problems.
Trade 50XXX seems stucked.
ADMIN EDIT: Hello, the transaction has confirmed. We will improve the estimation so this doesn't happen anymore.
Trade 0f72eXXXX stuck. Can you please refund me ?
ADMIN EDIT: Hello, can you check again? It looks alright in our system.
Hi forgot my to put in my refund address here it is "XXX"
can you please refund
the trade is "0c53XXX"
ADMIN EDIT: We have refunded. The transfer was initiated with an invalid outgoing address.
Hi, is there a problem with id 422XXXX
ADMIN EDIT: What is the problem? From our side, it looks that it was completed.
Trade id d4967XXXX is stuck, can you refund to YYY
ADMIN EDIT: There was a small delay, but the funds have been transferred. Please write to us if there are any more problems.
I made the transfer for 373**** but the funds were not transfered. Please refund to my refund address.
ADMIN EDIT: There was a delay, but the funds have been transferred. Please contact us if you have any more problems.
My trade 73d** got stuck, please refund to XXX thanks
ADMIN EDIT: We have sent you the money back.